Crafted Hospitality

  • Service Director

    Job Locations US-NY-New York
    Posted Date 2 weeks ago(1/31/2020 4:23 PM)
    Job ID
    # of Openings
    450 East 29th Street
    Front of House Management
  • Overview


    Riverpark, Tom Colicchio’s riverfront restaurant, is a one-of-a-kind destination to dine and celebrate.  Riverpark’s modern American menu showcases ingredients grown on the restaurant’s own Riverpark Farm located just a stone’s throw from the kitchen.  Riverpark also features versatile event spaces as well as our weekday café/grab-and-go, Little River. The educational and growth opportunities are boundless at this dynamic, multi-faceted restaurant. Come build a career with us at Riverpark


    Responsibilities and duties include but are not limited to the below.

    • Working with the Director of Food and Beverage, Assistant General Manager, and the balance of the management team in supervising all service staff
    • Participating in ongoing staff and management meetings to discuss personnel, operational, and service related issues
    • Coordinating staff scheduling and creating a bi-weekly schedule
    • Designing and leading service oriented classes for service staff
    • Aid in coaching and managing the front door team to ensure smooth service at all points in the dining experience
    • Supporting our staff through appropriate management and supervision to include planning, assigning, and directing work, appraising performance, rewarding and counseling employees, addressing employee concerns, and resolving issues
    • Involvement in the recruitment and new hire process to include interviewing, recruiting, and training new employees
    • Caring for our guests through a hospitable presence on the floor and through coaching of the management and dining room staff
    • Identifying and recognizing regular patrons to develop repeat business
    • Ensuring accurate and timely completion of administrative tasks
    • Operational responsibility to address maintenance issues and maintain cleanliness of the restaurant and private dining/event spaces
    • Ensuring attention to budgetary and fiscal responsibilities and goals
    • Staying up to date with industry trends by reading publications and other related materials


    • 2-3 years previous service or supervisory experience at an operation with similar service, guest relation and operational standards
    • Ability to demonstrate leadership skills; inspires and motivates others to perform well
    • Clear, strong verbal and written communication skills
    • Ability to create and present verbal and written presentations
    • Strong organizational skills
    • Understanding local health and safety requirements; ability to ensure that Department of Health standards are upheld
    • General knowledge of food preparation methods and culinary terminology
    • General knowledge of wines and spirits including technical and service aspects is preferred
    • Proficient in restaurant finances and recordkeeping (P&L /budget/food & labor costs)
    • Ability to compute numbers, reconcile daily financial documents, inventory goods, conduct analysis and make business recommendations to ensure costs are in line with budgets
    • Ability to apply creative solutions to practical problems and situations where limited standardization exists
    • Capable of working independently and in a team environment; balances team and individual responsibilities
    • Proficient in Restaurant Operating Systems, ie: Micros, time keeping systems, payroll
    • Understanding of human resources practices/policies/procedures
    • Ability to work nights, weekends, holidays
    • Capability to stand for prolonged periods of time


    Physical Demands

    The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.



    Riverpark is an EEO Employer


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